SEO can be really complicated! How do you start with improving the structure of a site? How do you write amazing and SEO-friendly articles? To help all of you with your SEO strategy, I’m writing a series of Ask Yoast case studies. In these case studies, I’ll take a look at a specific site (the owner knows about it of course :-)), and I’ll give some SEO advice. In this second case study: SEO of an online shop!

Ask Yoast Case studies

Want Marieke to look at the content of your site? Send an email to ask@yoast.com!

Improve the SEO of an online shop!

In this case study, the SEO of an online shop is the central topic. We were given the chance to take a look at the SEO of Knock Knock, independent makers of clever gifts, books, and whatever else they can think up.

The Knock Knock team didn’t have a specific question for us, so we just took a look at their website and give advice on how to improve the SEO

First impression of KnockKnock

I want to buy those notebooks! I want to have those pens! Great fill-out books! I love the products Knock Knock offers. It’s original, it’s fun and I really get some sort of brand-feeling if I browse through their website. Fantastic!

Technically, Knock Knock seems to be a solid site, which is great. Some general SEO quick wins would be: creating alt tags for images and adding meta descriptions to tag pages and on some category pages.

KnockKnock has a lot of potential to become really successful. Maybe they already are! I believe that with certain SEO improvements they could be generating even more traffic than they’re getting right now! 

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Content content content

My initial thoughts for improvements when I saw this site were: 

“This site screams for a blog! Knock Knock’s products are very original and one-of-a-kind. Writing blog posts about, for instance, how to use these products and why you would need them, won’t be hard at all! Blogging is a great way to promote your stuff and to show to your audience how to use your products. In case of this specific online shop, I’d post lots of photos too.

For SEO reasons, starting a blog is very important too. Knock Knock doesn’t show a lot of content on their site. It’s an online shop with quite some products and, therefore, product pages, but the copy on these pages is quite short. That’ll make it hard to rank high in Google. Blogging, or in other words, publishing fresh content on a regular basis, will definitely improve the SEO of this online shop.

I would advise Knock Knock to start with some solid keyword research. Maybe they’ve already done some research. Which words do they want to be found for? After that, they should start creating some real quality content. I’d love to read blog posts about the origin, benefits or appliance of their products. They do have nice product reviews written by their audience, perhaps these reviews could serve as a starting point for a blog post.

KnockKnock sells products that are quite witty. I’m sure their blog could be entertaining too. Apart from a great SEO strategy, an entertaining blog would also be a kickass marketing strategy!”

After showing the draft of this post to KnockKnock they got back to me telling that they already have a blog! So I had rework my advice a bit… I started with checking out their blog first, where they write about the origin and creators of the products, the use of the products and more fun stuff. Their blog post are very original and entertaining! They also post quite regularly, a couple of times a month.

So now, my main advice is: make your blog more visible on your site! I noticed that we can easily get from your blog to your shop, but the other way around is a lot harder (or perhaps impossible?). I’d suggest to just add the blog in the top navigation of your site. That way, visitors can easily read more about your products, creators and all the nice things you do, apart from creating awesome products!

Read more: ‘5 tips to find inspiration for your blog’ »

Site structure

In case you would be starting a blog from scratch that would be quite hard. On the other hand, if you’re starting a blog, you do have the chance to create an ideal structure for it. Think about the topics you’d like to blog about. These could be the same as the product categories of your online shop, but it also could be different categories. Write a few long, really awesome, articles on each of these categories. These articles will be your cornerstone pages. Make sure to write lots of blog posts about similar topics (but all slightly different and more niche/long tail). And link from all of these articles to your most important cornerstone article. If you start your blog from scratch, make sure to structure it in an excellent way! Read more about this in our ultimate guide to site structure.

Conclusion

If you have an online shop that’s focused on an awesome niche like Knock Knock, your SEO will benefit most from a solid content strategy. Writing lots of texts, articles, posts will have an effect on your rankings. Besides that, it’ll be a great way of marketing your stuff. Combine your blog with an awesome social media strategy and you’ll increase both your rankings and sales!

Keep reading: ‘10 tips for an awesome and SEO friendly blog post’ »

If you’ve been using the readability analysis of Yoast SEO, you’ve probably noticed our check on the use of transition words. You might have been wondering: What are transition words exactly? Why did we include that check in our analysis? Or, to what extent are those words important for SEO? Here, I’ll explain everything about the relationship between transition words and SEO.

What are transition words?

Transition words are words like ‘most importantly’, ‘because’, ‘therefore’, or ‘besides that’. Using transition words well makes your text much more readable, as these words give direction to your readers. Using them is like pouring cement between your sentences: the relation between two sentences becomes apparent by the use of transition words. They send a signal to your readers that something is coming up, and prepare them for the next sentence.

If you’re summarizing a discourse, you probably use words like first, second, third, etc. Your readers will understand you’re summing up things if you use these words. If you want to compare certain matters, you could use words like same, less, rather, while or either. And if you want to conclude your story, you might use words as hence, consequently or therefore.

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Tabel 1: Examples of transition words

Relation Example of transition words
Enumeration first of all, also, another, furthermore, finally
Cause because, so, due to, for the reason that
Comparison/contrast similarly, likewise, rather, while, in contrast
Conclusion as a result, hence, consequently, therefore
Fuzzy signals seems like, maybe, probably, almost
Emphasis above all, most noteworthy, certainly, even more

Using transition words probably is something you’ll do automatically. Everybody uses them. You just need these words to tell your story. However, we noticed that lots of people use too little transition words in their copy. That’ll make a text hard to read, especially if your audience is reading from a screen, which is hard anyway. That’s why we inserted the transition words check into our readability analysis.

Importance of transition words for SEO

So what’s the connection between transition words and SEO? Using more transition words in your copy won’t make your article reach a higher position in the search engines directly. It isn’t that simple. So, sorry about that. That being said, transition words do contribute to SEO in the long run, because they improve the readability and the structure of a text.

Transition words are of great significance for the readability of your text. If you use sufficient transition words, your text will become easier to read. And readability affects your SEO! Read all about that in our post about ranking and readability.

Transition words play a crucial role in structuring your text. This leads to better understanding of your text by your readers. Well-structured text helps to attract readers to your blog and contributes to SEO! Read more about that in our post about ranking and text structure.

Conclusion

You should write original articles: content that people actually like to read! And, on top of that, write readable articles! Always make sure that your articles are nice and easy to read. That’s why transition words are important: to make sure that your articles are a great read. When you’ve managed to do that, start optimizing your post to make it findable as well, without making any concessions to either the originality of your content, or the readability of your post. Good luck!

Read more: ‘SEO copywriting: the ultimate guide’ »

If you’re a well-known local business owner, one of your online goals should be getting more local reviews from your (satisfied) customers. These reviews or ratings help Google in determining the value of your company for their users. If you have a nice amount of four-star and five-star ratings, Google considers you a more valuable result on their search result pages, which contributes to better rankings for your site.

Today, we’ll dig a bit deeper into these local reviews and convince you to ask your customers for reviews.

Google and local reviews

First, let’s see what Google has to say about local reviews. On their review datatype page, they clearly state that Google may display information from aggregate ratings markup in the Google Knowledge Cards with your business’ details.

They state that they’re using the following review snippet guidelines:

  • Ratings and reviews must come directly from the users.
  • There is a difference between these user ratings and critic reviews (human editors that curate or compile ratings information for local businesses). That’s a different ball game.
  • Don’t copy reviews from Yelp or whatever other review site, but collect them from your users directly and display these on your site.

There is a clear focus on genuine reviews. Add name, position, photo and any other relevant, public information on the reviewer. That always helps in showing that your reviews are indeed genuine

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Ask your customers for a review in person

It’s really that simple: ask your customers for a review. Yelp may advise against this, Google promotes it (Source: SEL). I agree with Google on this. A friend of mine is in the coaching business and he asks his customers after finishing the coaching process to leave a review on his Google My Business page. This, plus obviously an optimized site, has helped him achieving a local #1 ranking.

It might feel a bit odd, to ask your customers for a positive review. However, I bet most of your customers will be more than happy to do this for you. It’s a small token of appreciation for your great service, product or your friendly staff. If you believe in your business, and you’re taking extra steps to help your customer, your customer will for sure leave that review for you. Especially in local businesses, where you know your customer and perhaps have been serving him or her for decades, just ask.

Ask your customers for local reviews online

Feel free to ask your customer for a review on your website, for example, right after a purchase. If a customer wanted your product so bad he or she made the purchase, they may be willing to leave a review about their shopping experience as well. Even a simple “How would you rate your experience with our company” could give you that local rating you want.

Twitter

And why not leverage Twitter here? I find Twitter to work pretty decently for local purposes. There’s a separate ‘community’ of tweeps talking to each other on Twitter in our hometown. I’m sure most of them visit local stores. Not just that, but they’ll probably also have an opinion on these stores. And they might just be willing to share that opinion.

Facebook

One of our local shops won a national award and a lot of locals congratulated the owners with this ‘very much deserved’ win on Facebook. How’s that for an opportunity to ask for Facebook reviews? Let me elaborate a bit on the Facebook reviews. These are local reviews as well! The Apple store on Fifth Avenue in NY has over 16,000 reviews already. Most good, some bad:

Local reviews on Facebook

Facebook is an awesome opportunity for any local business to get reviews. Don’t underestimate how many people search for your business on Facebook.

As mentioned in the section about Google and local reviews: “Don’t copy reviews from Yelp or whatever other review sites”. The same goes for these Facebook reviews. It’s very nice to get them, but leave them on Facebook (or use them in your offline print campaign) and get separate local reviews for your website.

Even negative reviews matter. Don’t feel bad when you get one, feel motivated!

Asking for reviews, for instance, right from your (support) email inbox, like in the signature of your email, might feel a bit strange at first. However, it will trigger your brand ambassadors to leave a review, after seeing that signature email after email. And yes, you will get some negative reviews as well from people that are not completely satisfied with your product or service. And you want these.

Negative reviews give you a chance to go beyond yourself in showing how customer-driven you are. They allow you to fix the issue this customer has. After fixing it, ask them to share the solution / their experience with your company, so others can see what you have done to turn that disappointed customer into a satisfied customer.

It’s your job to make your customer happy, and good reviews will follow. Speed up that process by asking your customers for their feedback!

Read more: ‘Local ranking factors that help your local business’ SEO’ »

Cornerstone content pieces are those articles on your website you’re most proud of. They reflect your business, communicate your mission and are extremely well written. These are the articles you would like to rank high in the search engines. Cornerstone articles are usually explainers; these articles combine insights from different blog posts.

Here, I’ll explain all about cornerstone content. I’ll tell you what cornerstone content is, why it’s important for SEO, how to write this type of content and how you should link from your posts to your cornerstone articles.

Which articles are my cornerstones?

Choose your cornerstones carefully. Think of four or five pages you would like someone to read if they first visit your website. These articles should be the cornerstones of your site. Which articles are most precious to you? Which articles are the most complete and authoritative? You should write cornerstone articles about the keywords you definitely want to rank for.

As of now, Yoast SEO will ask you to indicate whether or not an article is a cornerstone article. By marking articles as cornerstone, Yoast SEO can help you build a solid internal linking structure. Our link suggestion tool will give priority to the articles that you mark as cornerstone content.

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If your website is enormous, you’ll have more cornerstones than if your website is small. You’ll probably write about more than one topic, so make sure to choose a cornerstone article in each category.

Why are cornerstone articles important for SEO?

Cornerstone content plays a significant role in any SEO strategy. It can be rather hard to rank for search terms that are very popular. A cornerstone approach could help you tackle those competitive search terms. If you write a lot of articles about similar blog posts, you need to tell Google which one is the most important. Otherwise, you’ll be competing with your content for a place in the search results. If you provide the proper internal linking structure between your posts, you can show Google which article is the most important.

Linking structure surrounding cornerstones

Cornerstone articles should appear very high in your site’s pyramid. Ideally, one would be able to click from your homepage to your cornerstone articles instantly. You should link all your other posts about similar topics to that particular article. Subsequently, you will write tons of new blog posts focussing on new angles of the topic of your cornerstone article. From every single one of those blog posts, you’ll link to your original cornerstone article. Such an internal linking structure will increase the chance of your cornerstone content article ranking in Google.

For instance, I write a lot of different posts about SEO copywriting. All these posts focus on a different aspect of SEO copywriting. One of my articles is my cornerstone article, in this case, the Ultimate Guide to SEO Copywriting. I will make sure to link from all of my posts about SEO copywriting to that one important cornerstone article.

Internal linking in Yoast SEO

In Yoast SEO Premium, we offer internal linking functionality. We analyze the text you are writing and use the prominent words in that text to determine which articles are of a similar topic. These are the articles you should be linking to. Cornerstone articles are treated differently in our calculation of internal linking suggestions. They are more important and will receive a higher value. To give these articles some visible weight as well, we place the cornerstone articles above the list of the internal linking suggestions. That’ll make it much easier for you to link to your critical articles.

Type of content of cornerstone pages

Cornerstone content should always be content pages. It could be a blog post, but you could also make a page out of it. The content should be updated very regularly. Cornerstone articles should be explainers, so these should definitely be informative articles. In your cornerstone article, you should aim to rank for the most competing keywords.

Cornerstone articles are usually rather long. Everything that’s important about a certain topic should be covered in your cornerstone article. That’ll ask quite a bit of your writing skills. Lengthy articles are usually hard to read, especially from a screen. Make sure to use sufficient headings. An index at the beginning of a long cornerstone article is also a great idea.

5 steps towards a pragmatic cornerstone approach

Ideally, you should do extensive keyword research. After that, you can produce really awesome, long, informative and beautifully written cornerstone articles. But what if you do not have that much time? And what if you’ve already written tons of articles? Follow these five steps to make killer cornerstone content.

Step 1: Think about your keywords

You have to determine the essential keywords you want to rank for. Your cornerstone articles should be optimized for the ‘head’ or most competitive keywords. Be sure to carry out keyword research.

Step 2: Choose the best post

Go through the posts that are optimized for keywords surrounding the most important keywords. Which post do you think is the best? That’ll be your cornerstone from now on!

Step 3: Rewrite it

Rewrite your cornerstone article. Make it awesome and SEO-friendly. Expand it and make sure it’s totally up to date. You should rewrite and expand that article regularly.

Step 4: Optimize your other posts on long tail variants

The other blog posts about similar topics as your cornerstone article should be optimized on long tail variants of the ‘head’ keyword you’re attacking in your cornerstone article.

Step 5: Linking from those tails to your head

You have to tell Google that your new cornerstone article is the most important one on your site. Don’t forget to link from all the long tail articles to your cornerstone article!

Yoast’s plans for cornerstone content

Site structure is important for SEO. Having a solid site structure means both search engines and visitors can effortlessly navigate your site to find what they want. To help you with this, we are currently working on many more features in Yoast SEO that’ll improve the structure of your website.

Read more: ‘SEO Copywriting: the complete guide’ »

SEO can be a rather complicated and abstract thing. What exactly do we mean by increasing keyword density? How do you start with improving the structure of a site? That’s why I’m going to write a series of Ask Yoast case studies. In these case studies, I’ll take a look at a specific site (the owner knows about it of course :-)), and I’ll give some SEO advice. In this first case study: SEO of a mom blog!

Ask Yoast Case studies

Want Marieke to look at the content of your site? Send an email to ask@yoast.com!

Improve the SEO of a mom blog!

In this case study, a mom blog’s SEO is the central topic. Lindsay Butler of One Beautiful Home asked us to look at the SEO of her many blog posts.

“I’m a mom blogger,” Lindsay says,  “who has gone from a hobby blog to a business. I’ve started making real money with my site, and would love to continue its growth. I have hundreds of posts, but never paid much attention to SEO, other than selecting a keyword. So I have to go back to the beginning, and optimize all of my older posts, so they can rank properly. I have hundreds of posts. What is the best way to organize this process, so I can make sure I don’t screw it up?” 

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About the mom blog

One Beautiful Home is an awesome mom blog. Being a mom of 4 myself, I really enjoyed browsing through this blog. I especially enjoyed all the printables and worksheets Lindsay offers. She really made her blog into a shop. Her writing style is entertaining and the subjects she chooses are great. I think this website has great potential, and, I have to say, I’ll become a regular visitor for sure! That being said, I’d also like to give Lindsay some advice for improvement.

At the end of this blog post, I’m going to answer her question. But before I come to that, I want to give some general SEO advice to improve the SEO of Lindsay’s website. Advice more blog and website owners could benefit from!

General SEO advice

Don’t use too many adds

When looking at One beautiful Home, you cannot escape the ads. Especially the ad below the banner is huge. The banners also load very slow, which is pretty annoying. Too many ads and banners can be detrimental for both the UX and SEO of your site. You shouldn’t put too many ads on your website.

Of course, I understand that these ads generate income as well. So, removing the ads could reduce the income of your website. That’s scary. Still, removing them will probably improve your rankings and the User Experience. That’ll definitely have a positive effect on the sales of your own products.

Site speed is low

The page speed score of the homepage of One Beautiful Home is very low (17/100 on desktop in Google Page Speed Insights). A low page speed is bad news for your SEO! The images on the homepage are quite heavy and should be optimized. Overall, you could reduce their size by 3.5 MB (76% reduction), which would, most likely, substantially boost your site speed.

Read more: ‘Site speed: tools and suggestions’ »

After reading a first draft of this post, Lindsay already took some steps in improving both the speed of her site as well as the number of banners. That’s really awesome!

Optimizing for SEO after publishing

Let’s go back to Lindsay’s question. What SEO improvements should Lindsay start with, if she has hundreds of published posts she wrote without actively optimizing them? I thought of a step-by-step plan to help her get through this:

1. Do your keyword research

The first step of every SEO copywriting strategy is executing proper keyword research. To do so, you really have to get inside the heads of your audience. What words are they searching for? What terms do they use? You should use tools like Google Trends to check out which words are used most often.

After you’ve finished your keyword research, you should have a long list with competitive (head) search terms and less competitive and more specific (long tail) search terms.

Keep reading: ‘Keyword research: the ultimate guide’ »

For this mom blog, examples of search terms could be [debt free living], [pre-school education], [pre-school education printables]. Search terms as [parenting] are probably too competitive to rank for.

2. What are your cornerstones?

What are the articles you’re most proud of? From every category on your website you should choose one blog post (it could be a page as well) that really reflects your core business. Cornerstone content should be rather long and informative articles, in which you can describe all important aspects of the main topic. In these cornerstone articles, you’ll use the most competitive keywords. Our Yoast SEO plugin will help you optimize your text. Check out the bullets and start optimize your cornerstones for the most competitive keywords.

Make sure to give your cornerstone articles a prominent place on your website. You should be able to navigate to these specific articles within two clicks from the home page.

Category pages could be great long tails too. I think that would be a doable strategy for One Beautiful Home. Lindsay should write an awesome informative category page about parenting, about debt free live and about pre-school education.

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3. Optimize those long tails

After you’ve optimized your most precious articles, you should dive into your long tail posts. These are the posts that dive into a more specific feature of a subject. Again, use our plugin to optimize for those long tail keywords. Optimizing lots of posts for slightly different long tail keywords is a great SEO tactic.

4. Link from the tail to the head

Last step of your SEO updating strategy: make sure to link from all of these long tail articles to your cornerstone article. That way, you’re telling Google: this is the most important content. In the end, that’ll be the article that will pop up in the search results.

A final question from Lindsay

After reading a draft version of this blog post, Lindsay had a final question:

“I have read so much about keywords, but there is still one question I cannot figure out. I write a lot about getting out of debt. A “main” keyword for that topic let’s say is [Debt Free Living]. I have 75 posts that relate to that keyword. How would I use that that keyword for all of those posts? I know I cannot duplicate the keyword, so how does someone do that? 

I know that I need a page that keeps all of my content about this topic in one area, but how do I keyword each of the posts, so that I can rank higher for the debt free living “ultimate” keyword? Should I put [Debt Free Living: paying off student loans], [Debt Free Living: buying a used car],  [Debt Free Living: paying off your credit cards] etc. for the individual posts, as they relate to the specific blog post?”

The answer to this question is: Yes, you should write lots of post about niche subjects [paying off student loans], [buying a used car]. I won’t use the [Debt-free Living: buying a used car] keyword, as I suspect nobody will search for that exact term. You should make a list of keywords surrounding your head keyword [debt free living]. Make sure these keywords are search terms people actually use in Google (you could use Google Trends to figure that out).

Second step is to write that cornerstone article and optimize it for your head term [debt free living]. We have written Ultimate Guide articles about key aspect of SEO. These are our cornerstone articles. Make sure that every long tail article about debt free living links to your most important article (and keep on doing that if you write new articles). That way you’ll tell Google which article about debt free living is the most important one.

Conclusion

To improve the SEO of this specific site, I would recommend removing a lot of the ads and improving the site speed. And, follow my four steps to optimize all of the text. I’m sure this website has great potential. It has found a niche within the mom blog niche. That’s great.

We understood from Lindsay that she already went ahead and started improving things like site speed and the ad display. So you might see some changes on her site already, if you go there. We’re excited to hear she took action immediately. Good luck with your website, Lindsay!

Read on: ‘How to incorporate cornerstone content on your site’ »

Doing your internal linking well has quite a few SEO benefits. Connecting related posts with each other lets Google know that you’ve created content on various aspects of a certain topic. This can make you a stronger candidate to rank for that topic. But, can internal links also be detrimental to your site? Is it possible to create too many internal links, for example by having lots of links in your navigation? That’s what this Ask Yoast is about!

Jeroen Custers of Agrifirm emailed us with a question regarding navigation links:

“We have a top menu with a sub menu on every page of our online shop and in Google Search Console I see that some pages are linked more than 15,000 times. And our homepage is linked 25,000 times. Is this a problem?”

Check out the video or read the answer below!

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Navigation links and SEO

Well yes and no. If your menu structure, overall, is so big and it’s loaded in the top of your page, then that might not always be the best idea for your SEO. One of the things that we used to do in the old days – that I still like to do sometimes now – is load the menu at the bottom of the page. Why?

Because that means that you’re showing the content first and you’re showing the links in the content to Google first, and then you’re showing them the entire menu. Not even thinking about page rank, this order of things makes slightly more sense to Google. And it might also make more sense to blind people and other people that visit your website. So, if you can do that, then that would be beneficial.

Also, if your menu is too big, I don’t always really appreciate that as a customer. But that’s something that you have to test with your customers and visitors. Investigate what works best and whether your navigation menu isn’t too big and cumbersome to work with. But that’s more of a UX question, than really an SEO question.

Good luck!”

Ask Yoast

In the series Ask Yoast we answer SEO questions from followers. Need some advice about SEO? Let us help you out! Send your question to ask@yoast.com.

Read more: ‘Site structure: the ultimate guide’ »

To write appealing text for your audience, you need to know them. Who are those people that read your stories? Who are the people that search for the terms you want to be found for? Where do they come from? How old are they? What are they interested in? And how will you be able to reach those people again? In this post I’ll help you with analyzing your audience, as this is essential for SEO.

Why should I analyze my audience?

If you don’t know much about your audience, it can be quite hard to write texts for them. Should you write texts that are difficult or very easy to read? Which topics will interest them the most? Which search terms do they use? What blogpost will make them come back to your site? These questions are especially important if you want your audience to become regular visitors of your website or if you want them to buy something in your online shop. If you know a lot about your audience, it will be much easier to adapt your texts to your audience. As a result, you’ll become more successful in selling your stuff and gaining those return visitors. 

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How do I analyze my audience?

There are several ways of analyzing your audience. We’ve listed the ones we like to use below. To really get to know the people who come to your website, we’d advise to use all these different ways of analyzing.

1. Google Analytics

The best way to start analyzing your audience is by using Google Analytics. Google Analytics will tell you at what time a day your audience is on your site; where they’re from (at least from which country); which pages they like most and whether they use a desktop or a mobile device. That’s all valuable and usable information.

Closely monitor which pages and blog post generate much traffic and investigate possible patterns. Perhaps posts about a certain topic generate a lot of traffic, while posts about other topics don’t get many visitors. Use that information when choosing the topic of your next blog post.

2. Facebook Insights

Google Analytics can tell you a lot about the visitors on your website, but if you want to know more about the people you reach on Facebook you’ll need to use Facebook Insights. Check which posts get many views and which posts don’t get attention from your audience. Experiment with buying adds on Facebook too. Read all about Facebook Insights in Michiel’s post. Of course, every social media platform has its own analytics (we’ve also written about YouTube Analytics, Twitter Analytics and Pinterest Analytics). Monitor the analytics of the channels you use on a regular basis.

3. Surveys

A great way of getting to know your audience is to have them fill out an online questionnaire. In a survey, you can ask them anything you want.  You can, for instance, set up a survey that pops up when someone enters your site or you can send a survey invitation to your newsletter subscribers or to the buyers of your products. There are lots of packages that allow for online questionnaires. We have used Polldaddy.com in the past. They offer a free account, which will suffice for most small companies. What I really like about Polldaddy is the way they instantly present their results. They show frequencies and percentages in an easy to grasp format.

Remember that most people do not participate in online surveys. Still, if your audience is large, you’ll easily get a decent amount of people to fill out your questionnaire. To get more participants you can always try to win them over by raffling a nice incentive among the respondents.

Please note that it’s always a certain group of people that’ll be willing to fill out a survey. That group is highly selective and not representative for your entire audience.

4. Talking to your audience

Just having a conversation with a part of your audience also remains a great way to find out more about them. In an online questionnaire, you can ask a lot of people about your product, but their answers will probably remain shallow. If you’re able to really talk to some of the people from your audience in person, that could help you to get a better idea about who your audience are. Ask them what they like best about your website, your products, or your blog posts. Ask them why they come back to your website. Invite them to talk about their experience and don’t be scared of some criticism.

If I’m at a WordCamp or a congres somewhere and I encounter people using our Yoast SEO plugin, I always like to ask them what they appreciate most about our product. It helps me to understand our users. And, by understanding our users, we’re better able to anticipate upon their needs. If we know which features in Yoast SEO they like best, we should optimize or expand those features for sure.

5. Comments

If you want to analyze your audience and find out what kind of people it consists of, you should analyze the comments on your blogpost. What are people saying about you or about your post in the comments below your articles? Which aspects of your blog post are they talking about in their comments? Which topics are so important to them, that they are willing to engage? Analyze comments on your website, and don’t forget to monitor comments on social media either!

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Conclusion: analyzing is hard

Analyzing your audience can be a tough nut to crack. Google Analytics and the analytic tools of the numerous social media platforms are useful, but don’t tell much about the intentions or desires of your audiences. Surveys are great, but as most people won’t fill out an online questionnaire, the data aren’t that valid and representative for your entire audience. Talking to your audience can bring useful insights, but you won’t be able to have a conversation with all of them either.

All the different ways of analyzing your audience do add value in their own way though. Using them all will give you a clear impression of your audience.

Read more: ‘SEO copywriting: the ultimate guide’ »

In this post, we’ll go over a number of contact page examples, so you’ll be able to review your own contact page and improve it. For a lot of companies, that contact page is the main reason they have a website in the first place. For others, the contact page filters or manages all incoming contact requests. The right information on these contact pages, combined with for instance a map or images, really improves user experience. And that way you can even use your contact page to improve the overall SEO of your website.

Please understand that there is more than one way to look at a contact page. Some websites use it to direct customers to their customer service, others fill their contact page with call-to-actions and direct visitors to their sales team. Small businesses will use their contact page to direct people to their store or office. What works for others, might not work for your contact page. It highly depends on what kind of business you have. Go read and decide for yourself what improves your contact page!

Essential elements of your contact page

Think about what you are looking for when visiting a contact page on any website. I for one, am not a big fan of phone calls, so I’d rather email a company. Saves time, and it’s less intrusive. Personally, I prefer a contact form on some occasions and an actual email address on others. So I’d advise to provide both. Let’s look at all the essentials:

  • Company name.
  • Company address.
  • General company phone number.
  • General company email address.
  • Contact form.

Multiple departments

If you have more than one department that can be reached by phone or email, list all. Add a clear heading and the details of how that department can be contacted. An example: universities and hospitals usually have separate departments for students, patients, press, business opportunities and more. Youtube has a variety of departments/directions to point you to on their contact page. Obviously, these departments should only be listed if their details should be available for everyone visiting that website.

This article is about great contact page examples, but I came across this one that I really have to mention. EY.com has a great contact page example of how I would not approach this:

Contact page ey.com

Apart from the design of that contact page, the thing I like the least is the fact that I’m not sure what will happen after clicking ‘webmaster’ or ‘global ey.com team’. One would expect a page with more info, but in fact, it opens a pop-up screen with a contact form. It would be so much more convenient to have a contact form right on that page, with an option to choose between technical issues or general inquiries. That can be done by using radio buttons or a select box, for instance. That way, one topic is chosen before sending the form.

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Multiple locations

If you have multiple locations, list all address details (NAP plus email) for every one of those locations. But please make sure to highlight your headquarters one way or the other. Let’s check out a couple of contact page examples that have multiple locations:

  • PwC Australia lists all of their locations on one page but I really have no clue what their main location is.
  • Arcadis does a much better job with a nicely designed contact page, stating the main contact details, personalized details per department and a nice country selector to get you to the nearest location.
  • The US Chamber of Commerce lists one main address and a link to a separate page with all the locations. Makes sense, and provides a focused user experience.

Did you also notice the bottom section of that US Chamber of Commerce page? Even if you can’t find what you are looking for, this section about where to find more information helps you to find what you are looking for. It might even reduce the number of emails in the process.

These are the bare necessities. What else can we do to make that contact page awesome for visitors and Google?

Spice up your contact page

Contact pages that list the bare necessities are dull. And there is so much more you can do to spice up that contact page!

Why and when should I contact you?

It sounds so obvious, but you actually might want to tell your visitors why and when they should or shouldn’t contact you. It pays off to create a safe environment, to assure people you have no annoying holding tunes, that you’ll connect them with a human being from minute one, or simply that you won’t be taking calls after 2PM for whatever reason.

By explaining a bit more about your contact policies, you a) add text to an otherwise dull page and b) are able to manage expectations. Hubspot pointed me to this nice contact page example that does this very well: the contact page of ChoiceScreening.

An awesome call-to-action

Add a great call-to-action to your contact page. That could be a button at the bottom of your contact form, but also a phone number that is displayed in a prominent spot. Just make sure it’s immediately clear what you want your visitor to do on that contact page. Pick your preferred contact method.

There are plenty of contact page examples that have done their call-to-action right. I’d like to mention for instance Jetblue:

Contact page examples: Jetblue

Before showing you their contact details (you can scroll down for these options) they try to answer your question on their website already. It’s very clear that they want you to check for yourself first, hence the large “Select a topic & Get answers”-option. It’s a common practice for a contact page, which undoubtedly saves time for your business.

Macy’s clearly wants you to call them, judging from the box on the right of their contact page. Nestlé gives you a number of options to choose from, being FAQ, Call, and Social Media. I like that as well, although there is no one call-to-action standing out from the rest, so I’m not sure what will work best. But it is definitely better that the lack of a call-to-action on the ABN AMRO contact page.

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Social accounts

For the fifth time in two weeks, my newspaper was late. It has been stormy, which could be the reason for the first four delays. Today is a beautiful day, so the delay makes no sense. I contacted my newspaper via a direct message on Twitter and got an ETA for the newspaper within 5 minutes. Social media is a very common way to stay in touch with (potential) customers and some customer services have made an art out of helping customers that way.

Contact page examples: social at GarminBe sure to list your active social networks on your website. And make sure to respond to any (serious) mention of your company or direct message you receive. I already mentioned Nestlé. Garmin adds a nice little block (see image) to their contact page, and Hootsuite has a nice section on theirs that contains all their social networks. I like how they emphasize the option to use these to get in contact with them.

A map and directions

A map isn’t a necessary element for every contact page, but hey, it looks nice and gives your visitor an idea of where you are situated. If your company has multiple locations, it provides a nice overview of your (global) reach and will tell the visitor if there is a location nearby.

If you have a business where customers come into your office, shop or whatever to do business or purchase products, directions do come in handy. Scribd has this incorporated in Google Maps. Gladstone added a small map in the sidebar and wrote instructions from multiple directions on their contact page, much like Gettysburg Seminary has. You can automate a lot of this if you are on WordPress. Our Local SEO for WordPress plugin allows you to add a directions option right on your contact page. It allows you to add a map with your location and a handy option to show the directions from the address the visitor is right now. If you have customers coming to your store/business, I would add directions that way.

Your staff and your business

Present your friendly staff on your contact page, or at least the ones people will reach when calling, tweeting or emailing your company. Your board of directors is also an option. You don’t have to clutter the page will images like the Tilburg University does (although they do have filter options). And I certainly wouldn’t use crappy photos like RoyalHaskoningDHV, even though I like the rest of that page. But a couple of nice photos like Peninsula Air Conditioning has, is welcoming, right? By the way, how do you like that phone number in the header?

If you frequently have people come into your office or store, add an image of your building. That way people will immediately recognize your business when they drive up to it. DSM has a nice example of that on their contact page. As a cherry on the cake, I recommend adding a nice video presentation of your company to your contact page, like Blackstone has.

A lot to digest, right? And you thought just listing your address and email would suffice. Think again. If you have a business that depends on people contacting you, be sure to pick any of the additions listed above to improve the user / customer experience of your contact page. I hope the contact page examples we mentioned will help you improve your contact page as well!

Read more: ‘Local SEO: setting up landing pages’ »

Content writing should be a key element of every SEO strategy. How do you make sure your blog posts have the highest chance to rank well in Google? What are the successive steps you’ll need to take? In this post, I’ll take you back to the very basics of SEO. How do you optimize a blog post?

Find that keyword

The very first step of every content SEO strategy should be keyword research. You should figure out for what search terms you want to be found. Figuring out the right keyword can be quite daunting though. You really have to get into the heads of your audience.

Read more: ‘Why every content SEO strategy should start with keyword research’ »

A word is not a topic, though. Besides a keyword (or keyphrase), you’ll need an angle, a specific story around that keyword. Read our tips on how to come up with ideas for your blog if you would like to know more about that.

Yoast is most famous for the Yoast SEO plugin, of course. Our plugin will really help you in the optimizing process. The first step is to fill out the keyword you want your post to be found for (the focus keyword). After that, the plugin will give you feedback on how to improve the SEO of your blog post. It will, for instance, check your post for these things:

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Use that keyword

If you want to rank high for a certain term, you should definitely use that term quite often in your text. That way, Google will know that your text is about that specific keyword. But don’t overdo it. Google doesn’t like over-optimized text at all. A keyword density of 2 % ( in which one in fifty words is your keyword) is great. It’s best to create a text that’s rather lengthly, we recommend a text of at least 300 words. That way, you’ll be able to use your keyword quite a number of times.

Optimize your headings

Check if your focus keyword is in your headings. The title of your post is really important. You should definitely use your keyword there. Try to use your keyword in at least one of your subheadings as well.

How about that snippet?

The snippet is the thing Google shows in the search results. It’s the title of your post and a short description. Yoast SEO will help you optimize your snippet: it shows you a preview of the snippet and allows you to easily edit the content. This is very important, as it’s the first thing your audience will read. So this piece of text will have to convince them to go to your site.

Unfortunately, we’re never sure whether Google will show that specific snippet. However, creating a kick-ass snippet preview should be part of your SEO strategy. Of course, don’t forget to use that focus keyword again!

Keep reading: ‘The snippet preview: what it means and how to use it’ »

Don’t forget: write an awesome post!

Optimizing your post for the search engines is something you should definitely do. But more importantly, you should make sure you write an awesome post. The topic of your post should be original, the message of your text should be appealing to your audience. On top of that, your text should be pleasant and not too difficult to read. Without making concessions to the readability of your post, you should use the tips described to optimize your blog post and make it stand out a little bit more!

Read on: ‘10 steps to an awesome and SEO-friendly blog post’ »

 

If you own a blog for a long time, it could be that some of your old blog posts need to be updated or optimized. Every once in a while, you should go through your archive to check that. When you go through your archive pages, you might see posts with low quality content that you don’t want Google to add to the index temporarily. If you don’t want Google to show certain posts or pages in the search results, you can use the robots meta tag. That’s what this Ask Yoast is about!

Frédérique Lavios emailed us this question:

“We have a lot of old blog posts that need to be optimized. For overall website health, should I set these posts to noindex in the robots.txt file?”

Check out the video or read the answer below!

How to noindex a post or page

In the video we explain whether you should use noindex for posts that need an update.

I honestly think you’re mixing up a couple of things here. Noindex is something that you should do on the page and in the robots.txt file you forbid the crawler to come to the page entirely (using the Disallow directive).

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So what you should probably do, if you really think that something is low-quality content, is noindex the page itself for now. So not in the robots.txt, but with a meta tag that you can set in the advanced tab of Yoast SEO and then, you should rework them. But if it’s reasonably quality content and you just want to make it better, I wouldn’t add noindex; I would just go through them and optimize them as you go along.

If you set a blog post to noindex, Google will start crawling it slower. So after you’ve fixed it, it might take a couple of weeks for Google to come back and see the new content. So don’t do that, if it’s not absolutely necessary and just keep the blog post indexed and rewrite them as you go along.

Good luck!

Ask Yoast

In the series Ask Yoast we answer SEO questions from followers. Need some advice about SEO? Let us help you out! Send your question to ask@yoast.com.

Read more: ‘Website maintenance: clean up old posts & pages’ »