Optimizing your product pages and product category pages can cause a bit of a dilemma. You want your products to shine, so they’re the first thing people notice, and in this regard, a picture usually says more than a 1000 words. On the other hand, you need to add sufficient textual content to help you rank. But adding a lot of text could direct attention away from your products, and you want to avoid that.

As I discussed in another Ask Yoast video, it often boils down to this question: do you want that product page to rank for a keyword? For most individual product pages, it’s often not necessary. But for a product category page, that’s probably the case. So you need to add a sufficient amount of text. But you still want products on that page to catch the eye. In this Ask Yoast, I’ll discuss some options for dealing with that!

Stefan Wohlert emailed us this question:

Should I start with a long introduction on my shop’s category page? If I write 400 – 500 words, the actual products will be pushed down a lot.

Watch the video or read the transcript further down the page for my answer!

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Adding content on product category pages

“This is a question we get a lot. You want content on those pages to be able to rank. At the same time, your products are more important than your content. Now I would suggest having a couple of hundred words up top and then maybe allow people to continue to read by going to the bottom of the page and having a button there that takes them there.

You can play with this. You can also do different tabs. This was a big no-no in the past, but with the advent of mobile, Google has actually started indexing both tabs, even the non visible ones, because on mobile this actually makes sense. So you can play with this, see what works, see what makes your ranking change and then make it as good as possible. I would keep up the 400, 500 words per page, though. That’s a very good thing. Good luck.”

Ask Yoast

In the series Ask Yoast we answer SEO questions from our readers. Have an SEO-related question? Let us help you out! Send an email to ask@yoast.com.

(Note: please check our blog and knowledge base first, the answer to your question may already be out there! For urgent questions, for example about our plugin not working properly, we’d like to refer you to our support page.)

Read more: ‘eCommerce SEO checklist’ »


The post Ask Yoast: Content on product category pages appeared first on Yoast.

With the holiday season now mostly behind us, many owners of online shops are probably still recovering from this very busy time. Many businesses offer special, holiday-themed products and gifts during this season. But how to handle the product pages of holiday gift sets after the holidays are over?

Even if the gift set or product was a great success, and you want to offer it again next year, it’ll be a long while until the page is relevant again. So, what’s the best way to deal with these pages in the meantime? Let’s get into that in this Ask Yoast!

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Marek emailed his question on this subject:

‘I want to offer special gift sets for different holidays. What to do with them after the special is over? Should I archive or redirect them?’

Watch the video or read the transcript further down the page for my answer!

Holiday gift sets after the holidays

“Well, it really depends if you’re going to offer that special gift set again next year. And I’m guessing you’re going to if it worked out. In that case, I would probably keep the pages up. You might want to make them less visible to people just browsing your site. But having the page there, even when it’s not linked for a while, and then linking to it again, when you’re back in the season is better than deleting it and making a new one next year.
So, keep it up, and make sure that it has a slightly timeless content, so that if someone wants to order a Christmas box in March, they can… Why wouldn’t you allow that? So that’s how we would treat it. Good luck!”

Ask Yoast

In the series Ask Yoast we answer SEO questions from our readers. Have an SEO-related question? Let us help you out! Send an email to ask@yoast.com.

(Note: please check our blog and knowledge base first, the answer to your question may already be out there! For urgent questions, for example about our plugin not working properly, we’d like to refer you to our support page.)

Read more: ‘Holiday season SEO’ »

The post Ask Yoast: Dealing with holiday gift sets after the holidays appeared first on Yoast.

Would you buy a product or service from a website that doesn’t look trustworthy? Probably not. So you understand how important it is to gain the trust of your visitors if you own a business. Adding testimonials to your site can help you with this. They give potential customers some idea of the experiences of others, and why whatever it is you’re offering them is so awesome. If you have some nice testimonials on your site, of course, you want to make sure people can find them. So, what’s the best way to do that?

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Ariette emailed us a question on this subject:

I have 30+ testimonials on my site and all of them are in separate posts. These testimonials don’t have content other than a few kind words from clients. Can I just add keywords like ‘realtor testimonial’ or ‘realtor review’ to every post?

Watch the video or read the transcript further down the page for my answer!

The best way to use testimonials on your site

“These testimonials are testimonials for something you’re selling, so you should add those testimonials to the pages that you’re selling those products on. Don’t have them on separate pages, but show them on the pages where you’re selling that individual product and then show a couple. Make them show a picture, make sure that they look genuine and real, but add them next to the product that you’re selling.

Having separate pages for reviews is hardly ever a good idea, unless they are reviews of books or something like that, where the review itself is a read-worthy piece. But don’t add reviews as a single post type on your site. It just doesn’t make any sense.

Good luck!”

Ask Yoast

In the series Ask Yoast we answer SEO questions from our readers. Have an SEO-related question? Let us help you out! Send an email to ask@yoast.com.
(note: please check our blog and knowledge base first, the answer to your question may already be out there! For urgent questions, for example about our plugin not working properly, we’d like to refer you to our support page.)

Read more: ‘Testimonials: increase your visitor’s trust’ »

The post Ask Yoast: adding testimonials to your site appeared first on Yoast.

No matter what you’re selling: you want to use the best eCommerce system possible. So you know you’ll get optimal results and therefore have one less thing to worry about. But with all the different systems and plugins out there it can be hard to choose. In this edition of Ask Yoast, I’ll share which eCommerce plugin I generally recommend.

Topher Knoll emailed us the following question:

I’m curious what Yoast uses as its WordPress eCommerce plugin or what it recommends. I’m interested in something with plenty of SEO capability, and that has an easily customizable theme. I want to be able to encourage conversions with a good UX.
This is for ducttapedanyol.com which is an artist’s portfolio.

Check out the video or read the answer below!

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The most complete eCommerce plugin

“Well, let me answer that. We currently use Easy Digital Downloads and we are in the process of switching to WooCommerce. Both are fine systems.

We have outgrown Easy Digital Downloads a bit because we do so much more than digital downloads and we wanted a more complete eco-system. 

I think by now, I would probably recommend most people on WordPress to use WooCommerce and nothing else, because it has the most complete eco-system, the most plugins, etc.

Good luck!”

Ask Yoast

In the series Ask Yoast we answer SEO questions from followers. Need some advice about SEO? Let us help you out! Send your question to ask@yoast.com.
(note: please check our knowledge base first, the answer to your question may already be there! For urgent questions, for example about our plugin not working properly, we’d like to refer you to our support page.)

Read more: ‘eCommerce SEO checklist’ »

Why do so many eCommerce sites have a blog? Is that because online shop owners love to write posts? Or perhaps they have a lot of spare time on their hands? Probably not. Although blogging is lots of fun, it also is a great marketing and SEO strategy. And because of that, eCommerce site owners start a blog. Here, I’ll explain why blogging is such a great marketing and SEO strategy. On top of that, I’ll give some practical tips on how to set up blog on a eCommerce site. 

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Why blog on an eCommerce site?

Inform your audience about you and your products

Blogging is a great way to inform your audience about your product. In a blog post, you can show how to use a product and why people should buy it. You can also tell your audience about yourself and your company. And you’ll be able to tell the story of your products from your perspective. If you’re, for instance, selling baby clothes on your site, a blog about children and children’s fashion is a great idea.

Stay top of mind

If you blog on a regular basis and post your blog posts on social media, you’ll stay top of mind of your audience. You want your audience to remember you, even when they’re not going to buy anything just now. If a visitor encounters one of your posts on how to dress children on a hot day, for instance, this visitor may not immediately want to buy new clothes for his or her children. But, they got to know you and your eCommerce site through your post. That way, you increase the chance people think about you when they DO need new clothes for their children.

Blogging is a great SEO strategy

Maintaining a blog contributes to SEO as well. Every time you write a new blogpost, you’re adding fresh content, which Google likes. In addition to that, maintaining a blog will allow you to start writing content related to those keywords you would like to rank for.

Practical tips for your blog on an eCommerce site

What to blog about?

You can write about all kinds of things on your blog, but make sure to do proper keyword research first. You need to know what search terms you want to be found for. These keywords should be leading when you choose what to blog about. A keyword, however, is not a topic yet. You need an angle, a story around such a keyword.

A great way to come up with ideas for blog posts is by referring and writing about current events. Keep an eye on different news sites, and write posts in which you incorporate your views on the news in your niche. Another way to get ideas is to invite your audience to leave comments on your blog. It may take a while to get them, but you could receive some questions or feedback that are excellent starters for your next post.

Read more: ‘6 tips for coming up with blog ideas’ »

Blog in the menu

The menu or top navigation of your site helps visitors understand what your website is about and what you’re offering. It should reflect the structure of your website. If you add a blog to your eCommerce site, you should make sure it also appears in your menu. A blog should be in your main menu.

I would advise you to set it apart from the categories of your eCommerce site. Put it all the way left (next to home), or all the way right in your menu, for instance. You should be able to click through to your blog from your homepage. After all, you want visitors to find your blog easily. And linking to your blog from your homepage will indicate to Google that your blog is important, which can increase the ranking of your blog. Also, make sure your blog is on the same domain as your eCommerce site, this way both your eCommerce site and your blog will profit from each other’s rankings.

Use of tags

If you have a blog on your eCommerce site, you’d probably write a lot on topics related to your products. Maybe about events where you use them, or what to use them for, how to use them best, comparisons between different products etc. Therefore, it makes sense that your tags will partly overlap with the product categories and subcategories of your shop. This is OK. Because in the end, you’d like to rank with those posts to draw people to the products you sell. And, if you group products, whether that’s in categories or tags, it’s easier to make them rank.

Social media and newsletters

If you start a blog on your eCommerce site, make sure to share these posts on social media as well. In addition to that, you should definitely send out a newsletter promoting your latest blog posts to your audience. People need a reminder of the existence of you and your blog once in a while.


A blog is a great marketing and SEO tool for eCommerce sites. In your posts, you can tell readers about your brand and products, and perhaps also about yourself. No excuses here, just start blogging!

Keep reading: ‘How to start a blog’ »

One of the most frequently asked questions by fellow SEO consultants probably is: “What online marketing tools do you use?” In the ever-changing SEO world, it was time for us to update our list with the present day tools we use on a very frequent basis in a variety of projects. Some of these tools are mainly for SEO use, but they all come in handy for every website owner. Use them to check on your site’s health, improve communications and keep track of your traffic. And these are, of course, all important aspects of online marketing. So let’s dive straight in!

Google Analytics

The heart of many a search engine optimization/search engine marketing campaign is Google Analytics. You can use it to track the clicks on your website and the impact of the things you change over time. It is, for example, effective to track how successful your advertisements, email blasts, and SEO campaigns are.

To install Google Analytics on your site you have to put the Google tracking code on every page of your site. If you use a CMS like Joomla, Drupal or WordPress to create your site, you should find this easy to do, using one of the freely available extensions, like MonsterInsights.

Online Marketing tools - Google Analytics

Page Analytics by Google

This handy little Chrome extension is an online marketing tool that will help you read your Google Analytics data on a per page basis. There are more extensions like it, but this one is from Google. You can use it for any site that you have Google Analytics access to.

Online Marketing tools - Google Analytics extension chrome

Google Analytics Tracking Code Debugger

If you want to take your Google A=/=nalytics tracking to a more advanced level, the tracking code debugger extension for Chrome is very helpful. It allows you to see what Google Analytics tracks for the current page.


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Get Clicky is another great online marketing tool for analyzing the traffic on your site. Especially if you’re one of those people that don’t want to use Google Analytics. It has one nifty feature that GA doesn’t have: you can watch users navigate your site in real time. This means you can see what pages they land on, what they click on, what they download and where they leave. Using the Spy tool you can even track a given IP address on your site in real time. This will help you check what content on your site is attractive to people, and what content they ignore.

Tip: There’s a free WordPress plugin for Clicky (by Yoast) that makes it easy to install on every page.

Clicky Screenshot

Google Search Console

Google Search Console has many useful options for analyzing and evaluating your site’s performance. It’s still underused by people all over the web. We have written several articles about Google Search Console, so go read if you want to learn more. You’ll also find a few articles about Bing’s webmaster tools there, by the way.

Search Console Structured Data

A nice section to check is the Structured Data section, under ‘Search Appearance‘. See if your shop is well-configured in terms of structured data. This helps search engines understand your site, you can read more about that here. You can also check out our online course about Structured Data for more insights.

Fetch as Googlebot is one of our favorite features, because it allows you to fetch a page exactly the way Googlebot would. It then shows if there are any issues that prevent Googlebot from accessing your content.

Google Cache (Text Only Version)

To check how Google sees your site you can also search for your page, then click the small triangle next to the URL in the search results and click ‘cached’.

This will show you a (hopefully) recent version of your page. Click on ‘Text-Only version’, in the upper left corner of your page (in the gray area), to see the text on your page as Google sees it.

Google Cache

When indexing your site, Google looks for keywords in the domain name, in the Title tag, in the Heading (H1, H2, H3…) tags, etc. So check how Google sees your site to ensure that everything is clear. If you want to sell Motorcycles on your site, but all the keywords are Sales, Training and Special Offers, Google won’t send you much traffic. Also, when your content is buried under loads of paragraphs about other stuff, it won’t work well for your online marketing.


Wirify allows you to see the relationship between text and graphics on a page. This is practical when you’re looking at complex pages and you want to see the relationship between the number of graphics and the amount of text on a site. Wirify lets you see where these elements appear respective to one another in a schematic way. It’s also a useful tool if you just want to use the layout of another site as inspiration for your own site. 

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To use this tool, just visit the Wirify page, drag the Wirify by Volkside link into your bookmark toolbar. Visit any page and click the link to see a wireframe version of your site.


MajesticSEO lets you see all the people who link to your site. Incoming links from other relevant and well-linked websites are crucial to ensure that your page will rank well in Google listings. This tool is also useful to see who links to your competitors. Checking that will give you new people to contact for your link building. Recently, we interviewed Dixon Jones, Marketing Director of Majestic, and he shared his views on link building and using Majestic. You can read it here.

Alternatives are Open Site Explorer and aHrefs.

Google Trends

Some search terms are just better than others, and search term value changes over time. Google Trends lets you rank keywords against each other, allows you to see their performance over time, by geographic location if desired.

Online marketing tools: Google trends

From a marketing perspective, the best thing is to have a website that focuses on a keyword that is starting a meteoric rise. For example, if you are the only cell phone accessory store with content about the iPhone, the week the new iPhone is announced, and your site is equipped to close sales, you’ll likely draw a lot of traffic and sell loads of products.

Google AdWords Keyword Planner

Another important tool for evaluating the usefulness of keywords is to examine them with Google Adwords Keyword Planner. You input a series of search terms and Google shows you how many people searched for those terms, and related terms, both globally and locally. Click on the headings at the top of the table to sort by keyword, by the number of searches or by competition.

Keyword Planner Google AdWords

Competition is a measurement of how many people are actively marketing that term through Google Adwords. This gives you an idea of how hard it may be to rank for the term.


Online marketing tools: Browsershots

As time goes by, the number of browsers people use to surf the Internet increases. Chrome, Safari, Firefox, Mozilla, IE, Opera… and for every browser a dozen or more versions. BrowserStack (free trial) makes it easy to see how your page looks in all these browsers, highlighting any issues that may make the site unusable.

An alternative online marketing tool with the same purpose is BrowserShots, see screenshot.

Contrast Ratio Calculators

For anyone who creates websites, Contrast Ratio Calculators are critical. These allow you to check colors, and indeed entire pages, to conform to international accessibility standards. One such test is Lea Verou’s Contrast Ratio. It will instantly tell you if two colors are a match or not.

Contrast Ratio test

Remember when choosing colors for your website that a pretty large percentage of men around the world is, at least partly, color blind. Having good, contrasting colors in your design is important for them!


Quix is an extensible bookmarklet, developed by Joost himself. It allows you to easily access all your bookmarks and bookmarklets, across all your browsers, while maintaining them in only one spot. All you have to do is remember the shortcut for the bookmarklet.

Basically, it is a command line for your browser. So you can type ‘bitly’, and bring up a tool to shorten with bit.ly, etc. If, like most developers, you have fifty browser-based analysis and editing tools you use every day, Quix will save you many clicks and key strokes.

Share your tools!

The web is always coming up with new tools, new techniques, and new utilities, but this list provides a quick overview of things we use and refer people to regularly. We hope it proves useful for your online marketing efforts. Of course, we understand that this list might be a bit basic if you’ve been doing SEO for years. So feel free to drop your suggestions in the comments. Thanks!

Read more: ‘SEO tools’ »

SEO isn’t just for large companies. As a small business or local business, there is actually a lot you can do to achieve local goals yourself. Many of these things relate to focus. In this ultimate guide for local and small business SEO, we’ll tell you about finding your niche, optimizing pages and social media efforts.

Way back in 2014 we promised you in our post on local SEO that we’d be writing a bit more about local and small businesses. Considering that local SEO is basically the optimization process for the local results in search engines, we can say that local SEO is often closely related to small business SEO. This is why we decided to discuss both in this article.

In this article, you’ll find a variety of related topics:

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As long as Google’s local search result pages continue to grow and improve, we’re not done with this subject. But in the meantime, we’d like to present you our ultimate guide to local and small business SEO. Let’s start at the beginning of your SEO process.

Finding your shop’s niche

Especially for local or small businesses, determining your niche is very important. When you know your niche, you can emphasize what makes your products or brand unique, therefore improving your odds to rank well for them. If you have a clear niche, you can locally compete with large national brands in spite of their multi-million advertisement budgets.

Find out who your customers are and what words they use to describe your product, because people will use the same terms to find your website. Using these terms, often made into long-tail keywords, can really help you optimize your local business SEO. Make your keywords as specific as possible.  Once you’ve done all this, don’t forget to monitor your niche as it evolves with the growth of your company.

Find your shop’s niche

Low budget branding

We have mentioned this over and over: branding is very important for SEO. Branding deals with things like your logo and your tagline. How do they represent your company without further context? What do your logo and tagline reveal about your values and your field of expertise? It’s all about recognition.

Read more: ‘Low budget branding tips for small businesses’ »

A tip for branding: share your expertise! You can do that in blog posts and on social media. We’ll talk about this some more, further down this guide.

Start writing great content

Your small business SEO will get a significant boost from the right content. Many small business owners put products and contact details on their website and that’s basically it. But there is so much more to tell and share!

Focus on making an awesome first impression on your potential customer. Write about your business, your business goals, how great your products are and things like that. You can also discuss market developments or local events that relate to your business. These are just a few tips for your local SEO content strategy.

When writing your content, be realistic about the chances of that content to rank. If you are in a highly competitive market, content works very well as a marketing tool and/or as input for social media. But it will probably not get you that number one spot in Google, and that’s fine. Manage your expectations.

Picking the right keywords to optimize for is very important. Usually, it’s a good idea to pick mid-tail keywords, including the local area you are focusing on. It really doesn’t matter if you add this content to your site as a page or blog post. Just make sure that you write about things that people want to talk about or that make people talk about your business in a positive way.

Keep reading: ‘Improve your small business SEO today’ »

Share your content on social media

Did you know you can actually sell your products on social media itself? While that’s very cool, in most cases social media are used for brand awareness or to lead potential customers to a sale. Using social media as a small business is all about promoting your brand, your company, and your products to establish a certain image and to get the right traffic to your company website. Social media, used in the right way, can contribute to small business SEO.

I tend to compare social media to a marketplace where all the stand owners know each other and customers browse among the products. At some point, someone will tell other visitors where to go to for a product: “The cheese over there is delicious”, “you should really check the fruit over there”. This is what real life social media are like. So make sure people start talking about you. And start talking about yourself online, to make others start talking to you on social platforms. Lastly, actively engage in social media conversations, to let people know you are listening.

Use Social Media to increase your sales

Local ranking factors that help your small business SEO

There are many things that influence your local rankings, but there is one very obvious one: your address details (NAP). Make sure to add these in the right formatting (in code), using schema.org details. You can use our Local SEO plugin for that. Furthermore, ask your web developer to dig into AMP, like Joost mentions in this Ask Yoast about AMP for small businesses. Besides that, it may help to add your city, and perhaps your state, in the title of your pages for easier recognition as well.

Google My Business

Make sure you use the exact same NAP details on both your website and your Google My Business listing. This is the only way for Google to understand the relationship between them. Add these details for instance in your footer and of course, on your contact page. Google My Business really is your friend if you want to rank in your specific geographical area, so get your details right!

Improve local SEO with Google My Business

Adding ratings and reviews

Google My Business, like Facebook, allows others to leave a review of your company. If your company has a good rating, people will be more inclined to click to your website from any of these two websites. Be sure to monitor and maintain these reviews.

If you get a negative review for some reason, react by solving your customer’s problem. Ask them to change their review afterwards. In other words, turn that dissatisfied customer into a brand ambassador!

It’s not that hard to get involved in these reviews and ratings. Find more information on that in the article below.

Read on: ‘Get local reviews and ratings’ »

Social ‘proof’, like the ratings and reviews mentioned above, should be backed by a sufficient amount of links from local directories like:

  1. Yelp
  2. SuperPages
  3. YP.com
  4. ReferLocal.com
  5. Yahoo
  6. Bestoftheweb
  7. etc.

You should be mentioned on these pages, for the obvious reason that this means your website is linked. If you manage to get some links from the related local websites in that directory, that will also help your site’s findability. Note that the last category of links has to be from websites that are in a related profession. It’s of no use to have your bakery website linked from an accountant’s website. 

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If your small business is closely related to other businesses that are not located in the same area, you should definitively also ask these businesses for a link. Google spiders the web link by link. If your business is linked from a website that is in the same field of business, that link is extra valuable to you.

Near me searches

When speaking about local rankings, we also have to mention near me searches. These are searches and search suggestions that include words like “near me”, “closest”, “open” and “nearby”. Optimizing for these searches is similar to optimizing for local, but applies for global brands as well (“buy legos near me”). So you’ll have to think a bit outside of your usual box – there’s probably more to optimize for. Google really focuses on search terms like these, as you can read here:

Is that a Possum near me?

In conclusion

As we’ve seen, there are many things you can do as a small business to improve your site and rank better. You should start by focusing on your niche and emphasizing your uniqueness. Think about how you present your brand: logos and tag lines are important to give your customers an idea of who you are as a business.

You can increase your visibility by creating great content on your site, optimized for the right keywords. Also, it always helps if you present yourself actively on social media. There are several factors related to local SEO that help small businesses. Make sure Google My Business has the right details, keep track of your ratings and reviews, and try to get linked by related small businesses. Finally, try to optimize for ‘ near me’ searches.

Read more: ‘5 questions: Talking local SEO with David Mihm’ »

If you own a website, you have to think about the structure of your site, whether it’s a blog or a shop. Site structure is essential to help users find their way on your site and it helps your site to rank. So your site’s hierarchy needs to make sense to both users and search engines. When you’re creating one, you might wonder if your structure is too deep or too shallow. Let’s take a look at an example.

Milada Sejnohova, emailed Ask Yoast with the following question:

“How deep can I make the site structure of my blog? Can I make it for instance:

  • Elemis
    • products
      • anti-aging?”

Check out the video or read the answer below!

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Depth of your site structure

In the video, I answer Milada’s question:

Well of course you can!

First of all, if you have a products section, then it’s not a blog, it’s a website.

And two, your structure (products and then anti-aging) is a perfectly reasonable way of setting up your site. As long as it’s useful to users and it makes sense, you’re okay. It has to make sense for someone who has never been on your site.

What you really should be thinking about is: if I come to your site and I’m on any page on your site and I know that something should be there, do I know how to get there easily? Because that’s determined in large by your site structure. So make it as easy to understand as possible! 

Good luck!”

Ask Yoast

In the series Ask Yoast we answer SEO questions from followers. Need some advice about SEO? Let us help you out! Send your question to ask@yoast.com.

Read more: ‘The ultimate guide to site structure’ »

Business to Business (B2B) marketing is often different from Business to Consumer (B2C) marketing thanks to the elaborate buying processes, a narrow market and more complex products and services of a B2B website. In this article about B2B SEO, I’ll compare the distinctions between the two and explain what that means for your B2B website and SEO.

When reading the above, you might think: “In both cases you’re selling products or services to a customer, and you want those products to be found and ordered, so what could be the difference?” While that might be true in case of, for example, office supplies, there are instances of B2B products and services that do require a different approach, especially when it comes to more specialized, complex, technical and expensive products, ordered by larger organizations with multiple stakeholders, so you’ll have to adapt your website to take those distinctions into account.

Differences between B2B and B2C

So, what are the main differences between B2B and B2C trading?

  • The buying process can take much longer, often involves more stakeholders and specific requirements;
  • The products and services can be more complex and more costly;
  • Professionals usually speak a certain jargon to describe their products;
  • Size of the market: the B2B market generally is much narrower;
  • Ordering scale: orders for businesses can be much larger.

How do these dissimilarities affect the goal of your site, your keyword research and the web content you present to your audience? Let’s go into detail!

1. Buying process in a B2B market

In general, the time required to close a deal in the B2B market is much longer than the time that’s needed to get a B2C order. Even the most expensive B2C products, like holidays or cars, only take a few weeks between gathering information about the product and ordering it. When it comes to ordering products or services as a business, it might take weeks or even months before the decision is taken to order the product. This mostly related to the amount of money and the number of stakeholders involved.

Let’s look at an example of buying a complex technical installation or expensive software: The user of the machine or software wants know the features and how it works. The technician has to take a look at the performance of the machine or IT has to evaluate the possibilities for integration. Finance is interested in the costs of buying and maintaining the machine and, the managing director wants to know if it will help his staff to perform better and, in the end, probably needs to give his seal of approval too.

An extensive buying process like this, influences both the goal of your website and demands some extras from your web content:

B2B and the goal of your site

On a lot of B2C eCommerce sites the goal is to get the sale done as fast as possible. People look for a product they’re interested in, find it, think about it, add it to their cart or perhaps wait a day or two, and then decide to buy it or not.

A B2B website, especially when it comes to complex and expensive products and services, is much more aimed on getting sales leads from a website. Customers won’t order a $25.000 machine or 300.000 medical gloves in a split second, so they’ll gather more information, and probably want to contact a sales rep or product specialist to get more details on the products or services as well. Perhaps they’d even like to order a sample of the product, or test it.

Obviously, you should mention all these options on your site. Make it as easy as possible for your potential customer. Display the phone number on a prominent place on every page of your site. Create easy to use forms to request for a sample, a trial or a quote. Perhaps customers can directly email product specialists or ask them questions in a chat? Whatever possibilities you offer, make sure your prospect can’t miss them!

Read more: ‘What’s the mission of your website’ »

B2B sales and your web copy

In the B2C market, the buyer is also the person who is going to use the product. This doesn’t always apply to B2B. As mentioned above, many people are involved in the purchase of larger B2B products. To ease the decision that has to be made you’ll have to address different stakeholders in your web copy. Define which stakeholders there are and make sure to provide all of them with the necessary information. Whether that’s the staff that will use the equipment, the technician, IT, finance, the manager or the director.

So your site will need quite a bit of information. Remember that, compared to B2C purchases, there is less emotional involvement with the purchase of a product or a service. This means that you want to communicate solutions, rather than the beauty and the esthetic value of the product. 

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2. The complexity of products and services

Another difference between B2B and B2C is that, generally, B2B products and services are more complex. Not many people use, for instance, an X-ray machine at home. But, your B2B customer doesn’t even have to buy a complicated machine or software to be interested in very detailed specifications.

I used to work at a company that sold medical supplies, like exam and surgical gloves. If you would compare buying disposable housekeeping gloves to buying medical gloves, you’ll find out that even for a ‘simple’ product like that, obviously, the requirements will be much higher. Before buying, the hospital will want to find out: What material is it made of? What’s the exact thickness? Does it contain latex (allergies)? How’s the texture? Is it tested for use with chemotherapy drugs? Is it certified? Can you scientifically prove the claims you make about this product? And so on.

Complex B2B products and your web content

Tip: Show how it works!

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The complexity of the products and services mostly affects your web content. Clearly, describe specifications and features in detail. Also, include information that helps your prospect how to use the equipment or software. How do you work with these features? Help potential customers understand your product by adding detailed descriptions, imagery and product videos. Just show how easy it is to work with that complex machine you’re selling!

Potential customers that still have questions should be able to contact you easily through your website. So besides providing sufficient information on how to use the product, get your sales team and product specialists geared up to answer those questions. And, in case of complicated product and services, show how your support team helps your customers out, if they would encounter problems after a purchase.

Not only is well-written, explanatory content necessary to help visitors understand your product, if you write about the right keywords, it’s one of the most important assets that will get people to your website in the first place! This is closely related to the next characteristic of B2B: the use of jargon.

3. Jargon

Every field of expertise has its own language. And people in a certain industry might not even be aware that they’re using very specialized words. Nevertheless, often these will be the words they’ll be searching for when looking for products or services online. So make sure you know which search terms they’re using! This is crucial for your keyword research, as I’ll elaborate on below.

Jargon and B2B Keyword research

When you’re doing keyword research – whether that’s for B2B or B2C – it’s essential to get to know your customers. Don’t assume you already know them! Take the opportunity to speak with customers and prospects, find out which stakeholder does the most searching for the business when it comes to finding a product like yours. Is it the manager? The user? Or the purchase department? For your website to be found, you’ll have to write enough high quality content on your site, in which you speak the same language as this stakeholder.

A mistake that businesses often make is heavily promoting a product name, instead of using the search terms their prospect use. If you’re brand is really famous for a certain product, that might work. In most cases though, you’re prospect will be searching for a type of product, so the search volume for that term will be a lot bigger. It does mean you’ll have to compete with your competitors to rank for the same search terms. But that’s when a great content SEO strategy can help you out.

One more thing on jargon: to be found you’ll need to use some specialized word. However, don’t overdo this! Balance the use of difficult, industry specific words with the use of clear and easy to comprehend language. Keep your text readable, the readability analysis of Yoast SEO will help you do so. You don’t want to scare away newbies to the industry! 

Content SEO: learn how to do keyword research, how to structure your site and how to write SEO friendly content »

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4. Size of the market

Most consumer goods are of interest to a large part of the population. Marketing these products is therefore aimed at a very wide audience. Specialized, business related products will only matter to the folks working in a certain field. This means you’re selling in a much smaller market, a so called niche.

Niche products and SEO

In terms of SEO this does have some advantages. Your target group might be smaller, but there might be less competition too. To become successful in a niche you should write great informational content on the keywords your prospects use, as described above. To increase the chance for ranking you can first focus on long tail keywords. Long tail keywords are keywords that include specifications or features of a certain product. The search volume for these terms is lower, but there’s less competition for them too, which makes it easier to rank.

Let’s go back to the example of medical gloves. Although a niche market, it is quite competitive. Ranking for the keyword [medical gloves] therefore will be difficult. Luckily there’s enough opportunity to specify your product. What if you would optimize your copy for [blue non-latex surgical gloves] and [pink nitrile exam gloves]. There will be less web content on these search terms, so it will be easier to make it rank. On top of that, you could write copy that goes deeper into certain specifications of your product, like why a hospital should choose for [non-latex surgical gloves].

The next step would be to create an awesome site structure, that shows Google the connection between all the content you’ve created. You can do so by internally linking related content and defining and linking to your cornerstone content.

Keep reading: ‘The ultimate guide to site structure’ »

5. Scale

The last characteristic of B2B trading I’ll discuss is the scale. Order quantity usually is much higher for businesses than consumers. Therefore, total costs are higher for businesses. Often, they like or even expect to negotiate their own price or, at least, get scale discounts. This means you should either present scale discounts on your website or clearly show how they can easily contact a sales person, so they can get a quote or negotiate their own discount. Preferably, you would do both.


Building a good B2B website is hard work. When working on it, keep the following things in mind:

  • Think thoroughly about the goal of your B2B site and translate this into features on your website.
  • Write content that addresses all the stakeholders that are involved in the buying process, and speak the same language as they do. You really need to get to know your audience to do so!
  • Explain and show explicitly how your products work.
  • Do your keyword research and write awesome content on the keywords your audience uses. Don’t forget to focus on those long tail keywords first.

Good luck! Did I miss something? Let me know in the comments!

Read on: ‘The ultimate guide to keyword research’ »

If you own an eCommerce site, a product can run out of stock. When a product becomes permanently unavailable, what should you do with the product page in your online store? Delete that specific page? Set up a redirect? Show alternatives? Or just leave the page as it is? This Ask Yoast will help you make the best decision when a product goes out of stock.

Brad Griffin out of Texas USA emailed us:

“When a WooCommerce product is out of stock, I’ve got a couple of options: a redirect; a fallback URL; a waiting list; or delete it and do nothing. Let’s assume that the product is a one-time sale, it’s not coming back. What should I do with that URL?

Check out the video or read the answer below!

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Best practice product out of stock

In the video, we explain which options you have when a product goes out of stock and what would be the best decision:

” Well, Brad, simply delete it and do nothing is not an option, because people might have linked to that URL, so you want to send them somewhere decent. And a waiting list would be weird, because the product is not coming back.

So, I think you’ve got two options:

1. Redirect them to the category that the original product was in and make sure that they land on something that feels somewhat close to what they were looking for if they wanted to get to that URL.

2. Show them a page saying: Hey, we had this product. We’ve sold it, but we’ve got these other options:…, …, …,  (show alternatives).

Those are really your only two real options.

Good luck!”

Ask Yoast

In the series Ask Yoast we answer SEO questions from followers. Need some advice about SEO? Let us help you out! Send your question to ask@yoast.com.

Read more: ‘eCommerce usability: the ultimate guide’ »