Why do so many eCommerce sites have a blog? Is that because online shop owners love to write posts? Or perhaps they have a lot of spare time on their hands? Probably not. Although blogging is lots of fun, it also is a great marketing and SEO strategy. And because of that, eCommerce site owners start a blog. Here, I’ll explain why blogging is such a great marketing and SEO strategy. On top of that, I’ll give some practical tips on how to set up blog on a eCommerce site. 

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Why blog on an eCommerce site?

Inform your audience about you and your products

Blogging is a great way to inform your audience about your product. In a blog post, you can show how to use a product and why people should buy it. You can also tell your audience about yourself and your company. And you’ll be able to tell the story of your products from your perspective. If you’re, for instance, selling baby clothes on your site, a blog about children and children’s fashion is a great idea.

Stay top of mind

If you blog on a regular basis and post your blog posts on social media, you’ll stay top of mind of your audience. You want your audience to remember you, even when they’re not going to buy anything just now. If a visitor encounters one of your posts on how to dress children on a hot day, for instance, this visitor may not immediately want to buy new clothes for his or her children. But, they got to know you and your eCommerce site through your post. That way, you increase the chance people think about you when they DO need new clothes for their children.

Blogging is a great SEO strategy

Maintaining a blog contributes to SEO as well. Every time you write a new blogpost, you’re adding fresh content, which Google likes. In addition to that, maintaining a blog will allow you to start writing content related to those keywords you would like to rank for.

Practical tips for your blog on an eCommerce site

What to blog about?

You can write about all kinds of things on your blog, but make sure to do proper keyword research first. You need to know what search terms you want to be found for. These keywords should be leading when you choose what to blog about. A keyword, however, is not a topic yet. You need an angle, a story around such a keyword.

A great way to come up with ideas for blog posts is by referring and writing about current events. Keep an eye on different news sites, and write posts in which you incorporate your views on the news in your niche. Another way to get ideas is to invite your audience to leave comments on your blog. It may take a while to get them, but you could receive some questions or feedback that are excellent starters for your next post.

Read more: ‘6 tips for coming up with blog ideas’ »

Blog in the menu

The menu or top navigation of your site helps visitors understand what your website is about and what you’re offering. It should reflect the structure of your website. If you add a blog to your eCommerce site, you should make sure it also appears in your menu. A blog should be in your main menu.

I would advise you to set it apart from the categories of your eCommerce site. Put it all the way left (next to home), or all the way right in your menu, for instance. You should be able to click through to your blog from your homepage. After all, you want visitors to find your blog easily. And linking to your blog from your homepage will indicate to Google that your blog is important, which can increase the ranking of your blog. Also, make sure your blog is on the same domain as your eCommerce site, this way both your eCommerce site and your blog will profit from each other’s rankings.

Use of tags

If you have a blog on your eCommerce site, you’d probably write a lot on topics related to your products. Maybe about events where you use them, or what to use them for, how to use them best, comparisons between different products etc. Therefore, it makes sense that your tags will partly overlap with the product categories and subcategories of your shop. This is OK. Because in the end, you’d like to rank with those posts to draw people to the products you sell. And, if you group products, whether that’s in categories or tags, it’s easier to make them rank.

Social media and newsletters

If you start a blog on your eCommerce site, make sure to share these posts on social media as well. In addition to that, you should definitely send out a newsletter promoting your latest blog posts to your audience. People need a reminder of the existence of you and your blog once in a while.

Conclusion

A blog is a great marketing and SEO tool for eCommerce sites. In your posts, you can tell readers about your brand and products, and perhaps also about yourself. No excuses here, just start blogging!

Keep reading: ‘How to start a blog’ »

Breadcrumbs are an important part of almost any good website. These little navigational aides not just help people visualize where they are on your site, but also help Google determine how your site is structured. That’s why it makes a lot of sense to add these helpful little pointers. Let’s see how breadcrumbs work.

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What are breadcrumbs?

When Hansel and Gretel went into the woods, Hansel dropped pieces of bread on the ground so they could find their way home if the two of them ever got lost. These breadcrumbs eventually became the model for the breadcrumbs we see on websites nowadays. A breadcrumb is a small text path, often located at the top of a page. On yoast.com, for instance, the path to our Yoast SEO plugin page is Home > Software > WordPress Plugins > Yoast SEO for WordPress. This breadcrumb immediately shows you where you are. Every part of that path is clickable, all the way to the homepage.

Breadcrumbs also appear in Google. If you use Yoast SEO or add the correct form of structured data to your site, search engines can pick up this data and could show your breadcrumbs in the search results. These provide users an easy to understand overview of where the page sits on your site.

Different kinds

Looking closely, we can distinguish different types of breadcrumbs. These are the three most common types of breadcrumbs you will find on sites:

Hierarchy based breadcrumbs

These will pop up most often. We use them on our site as well. Breadcrumbs like this will tell you where you are in a site structure and how many steps you can take to get back to the homepage. Something like Home > Blog > Category > Post name.

breadcrumbs hierarchy

Attribute based breadcrumbs

Attribute based breadcrumbs appear after a certain selection has been made, for instance, while searching for a product on an e-commerce site. Maybe, Home > Product category > Gender > Size > Color.

breadcrumbs attribute

History based breadcrumbs

History based breadcrumbs do what it says on the tin; they are ordered according to what you have been doing on the site. Think of these as a replacement for your internet history bar. These would appear like this: Home >  Previous page > Previous page > Previous page > Current page. It’s also possible to combine these like Macy’s does in the screenshot below.

breadcrumbs history

Advantages to using breadcrumbs

There are a couple of advantages to using breadcrumbs on your site. Let’s go over them quickly:

1. Google loves them

Your visitors like breadcrumbs, but Google likes them as well. Breadcrumbs give Google another way of figuring out how your website is structured. In addition to that, Google might use your breadcrumbs to show these in the search results. This way, your search result will at one become much more enticing to users. To increase the chance to get these breadcrumbs in Google, you need to add structured data or use Yoast SEO.

2. They enhance the user experience

People hate to get lost. When confronted with a new location, people often look around in search of recognizable objects or landmarks. The same goes for websites. You need to keep visitors happy and reduce as much friction as possible. Breadcrumbs can help your user experience since it is a well-known interface element that instantly shows people a way out. No need to click the back button!

3. They lower bounce rates

Hardly anyone comes in via the homepage anymore. It’s all organic search nowadays. That means every part of your site could be an entry point. You must come up with a way to guide these visitors to other parts of your site if the selected page does not meet their expectations. Breadcrumbs can lower bounce rates because you’re offering visitors an alternative means of browsing your site. Don’t you think it’s better to send a visitor to your homepage than back to Google?

How to add breadcrumbs

There are several ways of adding breadcrumbs to your site. Firstly, if you use a WordPress site, you can use one of the many breadcrumb plugins or just use Yoast SEO. If you use a different CMS the process might be different. It is also possible to add them by hand. If you want them to appear in Google as well, you need to use structured data in a way that Google understands. You can find more information on this in Google’s developer documentation on breadcrumbs.

Yoast SEO offers an easy way to add breadcrumbs to your WordPress site. It will add everything necessary to add them not just visible on your site, but get them ready for Google as well. To add breadcrumbs to your site, you need to add the following piece of code to your theme where you want them to appear:

<?php
if ( function_exists('yoast_breadcrumb') ) {
yoast_breadcrumb('


','

');
}
?>

This code can often be placed inside the single.php or page.php files, just above the title of the page. Some themes want it at the end of the header.php file. Try not to add it to functions.php since this could create problems.

After adding the code, you can go to the advanced settings of Yoast SEO and switch on breadcrumb support. Here, you can also determine how the breadcrumb structure will look and what prefixes will be used. Find out more on our Knowledge Base page on implementing breadcrumbs with Yoast SEO.

Conclusion

While using breadcrumbs, Hansel and Gretel still got lost in the woods. Don’t let that happen to your visitor. Breadcrumbs provide an easy to grasp way of navigating for users. Visitors instantly understand how the site structure works. For the same reason, Google loves them as well. Use Yoast SEO to add breadcrumbs to your site easily.

Read more: ‘Site structure: the ultimate guide’ »

SEO isn’t just for large companies. As a small business or local business, there is actually a lot you can do to achieve local goals yourself. Many of these things relate to focus. In this ultimate guide for local and small business SEO, we’ll tell you about finding your niche, optimizing pages and social media efforts.

Way back in 2014 we promised you in our post on local SEO that we’d be writing a bit more about local and small businesses. Considering that local SEO is basically the optimization process for the local results in search engines, we can say that local SEO is often closely related to small business SEO. This is why we decided to discuss both in this article.

In this article, you’ll find a variety of related topics:

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As long as Google’s local search result pages continue to grow and improve, we’re not done with this subject. But in the meantime, we’d like to present you our ultimate guide to local and small business SEO. Let’s start at the beginning of your SEO process.

Finding your shop’s niche

Especially for local or small businesses, determining your niche is very important. When you know your niche, you can emphasize what makes your products or brand unique, therefore improving your odds to rank well for them. If you have a clear niche, you can locally compete with large national brands in spite of their multi-million advertisement budgets.

Find out who your customers are and what words they use to describe your product, because people will use the same terms to find your website. Using these terms, often made into long-tail keywords, can really help you optimize your local business SEO. Make your keywords as specific as possible.  Once you’ve done all this, don’t forget to monitor your niche as it evolves with the growth of your company.

Find your shop’s niche

Low budget branding

We have mentioned this over and over: branding is very important for SEO. Branding deals with things like your logo and your tagline. How do they represent your company without further context? What do your logo and tagline reveal about your values and your field of expertise? It’s all about recognition.

Read more: ‘Low budget branding tips for small businesses’ »

A tip for branding: share your expertise! You can do that in blog posts and on social media. We’ll talk about this some more, further down this guide.

Start writing great content

Your small business SEO will get a significant boost from the right content. Many small business owners put products and contact details on their website and that’s basically it. But there is so much more to tell and share!

Focus on making an awesome first impression on your potential customer. Write about your business, your business goals, how great your products are and things like that. You can also discuss market developments or local events that relate to your business. These are just a few tips for your local SEO content strategy.

When writing your content, be realistic about the chances of that content to rank. If you are in a highly competitive market, content works very well as a marketing tool and/or as input for social media. But it will probably not get you that number one spot in Google, and that’s fine. Manage your expectations.

Picking the right keywords to optimize for is very important. Usually, it’s a good idea to pick mid-tail keywords, including the local area you are focusing on. It really doesn’t matter if you add this content to your site as a page or blog post. Just make sure that you write about things that people want to talk about or that make people talk about your business in a positive way.

Keep reading: ‘Improve your small business SEO today’ »

Share your content on social media

Did you know you can actually sell your products on social media itself? While that’s very cool, in most cases social media are used for brand awareness or to lead potential customers to a sale. Using social media as a small business is all about promoting your brand, your company, and your products to establish a certain image and to get the right traffic to your company website. Social media, used in the right way, can contribute to small business SEO.

I tend to compare social media to a marketplace where all the stand owners know each other and customers browse among the products. At some point, someone will tell other visitors where to go to for a product: “The cheese over there is delicious”, “you should really check the fruit over there”. This is what real life social media are like. So make sure people start talking about you. And start talking about yourself online, to make others start talking to you on social platforms. Lastly, actively engage in social media conversations, to let people know you are listening.

Use Social Media to increase your sales

Local ranking factors that help your small business SEO

There are many things that influence your local rankings, but there is one very obvious one: your address details (NAP). Make sure to add these in the right formatting (in code), using schema.org details. You can use our Local SEO plugin for that. Furthermore, ask your web developer to dig into AMP, like Joost mentions in this Ask Yoast about AMP for small businesses. Besides that, it may help to add your city, and perhaps your state, in the title of your pages for easier recognition as well.

Google My Business

Make sure you use the exact same NAP details on both your website and your Google My Business listing. This is the only way for Google to understand the relationship between them. Add these details for instance in your footer and of course, on your contact page. Google My Business really is your friend if you want to rank in your specific geographical area, so get your details right!

Improve local SEO with Google My Business

Adding ratings and reviews

Google My Business, like Facebook, allows others to leave a review of your company. If your company has a good rating, people will be more inclined to click to your website from any of these two websites. Be sure to monitor and maintain these reviews.

If you get a negative review for some reason, react by solving your customer’s problem. Ask them to change their review afterwards. In other words, turn that dissatisfied customer into a brand ambassador!

It’s not that hard to get involved in these reviews and ratings. Find more information on that in the article below.

Read on: ‘Get local reviews and ratings’ »

Social ‘proof’, like the ratings and reviews mentioned above, should be backed by a sufficient amount of links from local directories like:

  1. Yelp
  2. SuperPages
  3. YP.com
  4. ReferLocal.com
  5. Yahoo
  6. Bestoftheweb
  7. etc.

You should be mentioned on these pages, for the obvious reason that this means your website is linked. If you manage to get some links from the related local websites in that directory, that will also help your site’s findability. Note that the last category of links has to be from websites that are in a related profession. It’s of no use to have your bakery website linked from an accountant’s website. 

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If your small business is closely related to other businesses that are not located in the same area, you should definitively also ask these businesses for a link. Google spiders the web link by link. If your business is linked from a website that is in the same field of business, that link is extra valuable to you.

Near me searches

When speaking about local rankings, we also have to mention near me searches. These are searches and search suggestions that include words like “near me”, “closest”, “open” and “nearby”. Optimizing for these searches is similar to optimizing for local, but applies for global brands as well (“buy legos near me”). So you’ll have to think a bit outside of your usual box – there’s probably more to optimize for. Google really focuses on search terms like these, as you can read here:

Is that a Possum near me?

In conclusion

As we’ve seen, there are many things you can do as a small business to improve your site and rank better. You should start by focusing on your niche and emphasizing your uniqueness. Think about how you present your brand: logos and tag lines are important to give your customers an idea of who you are as a business.

You can increase your visibility by creating great content on your site, optimized for the right keywords. Also, it always helps if you present yourself actively on social media. There are several factors related to local SEO that help small businesses. Make sure Google My Business has the right details, keep track of your ratings and reviews, and try to get linked by related small businesses. Finally, try to optimize for ‘ near me’ searches.

Read more: ‘5 questions: Talking local SEO with David Mihm’ »

If you own a website, you have to think about the structure of your site, whether it’s a blog or a shop. Site structure is essential to help users find their way on your site and it helps your site to rank. So your site’s hierarchy needs to make sense to both users and search engines. When you’re creating one, you might wonder if your structure is too deep or too shallow. Let’s take a look at an example.

Milada Sejnohova, emailed Ask Yoast with the following question:

“How deep can I make the site structure of my blog? Can I make it for instance:

  • Elemis
    • products
      • anti-aging?”

Check out the video or read the answer below!

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Depth of your site structure

In the video, I answer Milada’s question:

Well of course you can!

First of all, if you have a products section, then it’s not a blog, it’s a website.

And two, your structure (products and then anti-aging) is a perfectly reasonable way of setting up your site. As long as it’s useful to users and it makes sense, you’re okay. It has to make sense for someone who has never been on your site.

What you really should be thinking about is: if I come to your site and I’m on any page on your site and I know that something should be there, do I know how to get there easily? Because that’s determined in large by your site structure. So make it as easy to understand as possible! 

Good luck!”

Ask Yoast

In the series Ask Yoast we answer SEO questions from followers. Need some advice about SEO? Let us help you out! Send your question to ask@yoast.com.

Read more: ‘The ultimate guide to site structure’ »

If you own an eCommerce site, a product can run out of stock. When a product becomes permanently unavailable, what should you do with the product page in your online store? Delete that specific page? Set up a redirect? Show alternatives? Or just leave the page as it is? This Ask Yoast will help you make the best decision when a product goes out of stock.

Brad Griffin out of Texas USA emailed us:

“When a WooCommerce product is out of stock, I’ve got a couple of options: a redirect; a fallback URL; a waiting list; or delete it and do nothing. Let’s assume that the product is a one-time sale, it’s not coming back. What should I do with that URL?

Check out the video or read the answer below!

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Best practice product out of stock

In the video, we explain which options you have when a product goes out of stock and what would be the best decision:

” Well, Brad, simply delete it and do nothing is not an option, because people might have linked to that URL, so you want to send them somewhere decent. And a waiting list would be weird, because the product is not coming back.

So, I think you’ve got two options:

1. Redirect them to the category that the original product was in and make sure that they land on something that feels somewhat close to what they were looking for if they wanted to get to that URL.

2. Show them a page saying: Hey, we had this product. We’ve sold it, but we’ve got these other options:…, …, …,  (show alternatives).

Those are really your only two real options.

Good luck!”

Ask Yoast

In the series Ask Yoast we answer SEO questions from followers. Need some advice about SEO? Let us help you out! Send your question to ask@yoast.com.

Read more: ‘eCommerce usability: the ultimate guide’ »

SEO can be really complicated! How do you start with improving the structure of a site? How do you write amazing and SEO-friendly articles? To help all of you with your SEO strategy, I’m writing a series of Ask Yoast case studies. In these case studies, I’ll take a look at a specific site (the owner knows about it of course :-)), and I’ll give some SEO advice. In this second case study: SEO of an online shop!

Ask Yoast Case studies

Want Marieke to look at the content of your site? Send an email to ask@yoast.com!

Improve the SEO of an online shop!

In this case study, the SEO of an online shop is the central topic. We were given the chance to take a look at the SEO of Knock Knock, independent makers of clever gifts, books, and whatever else they can think up.

The Knock Knock team didn’t have a specific question for us, so we just took a look at their website and give advice on how to improve the SEO

First impression of KnockKnock

I want to buy those notebooks! I want to have those pens! Great fill-out books! I love the products Knock Knock offers. It’s original, it’s fun and I really get some sort of brand-feeling if I browse through their website. Fantastic!

Technically, Knock Knock seems to be a solid site, which is great. Some general SEO quick wins would be: creating alt tags for images and adding meta descriptions to tag pages and on some category pages.

KnockKnock has a lot of potential to become really successful. Maybe they already are! I believe that with certain SEO improvements they could be generating even more traffic than they’re getting right now! 

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Content content content

My initial thoughts for improvements when I saw this site were: 

“This site screams for a blog! Knock Knock’s products are very original and one-of-a-kind. Writing blog posts about, for instance, how to use these products and why you would need them, won’t be hard at all! Blogging is a great way to promote your stuff and to show to your audience how to use your products. In case of this specific online shop, I’d post lots of photos too.

For SEO reasons, starting a blog is very important too. Knock Knock doesn’t show a lot of content on their site. It’s an online shop with quite some products and, therefore, product pages, but the copy on these pages is quite short. That’ll make it hard to rank high in Google. Blogging, or in other words, publishing fresh content on a regular basis, will definitely improve the SEO of this online shop.

I would advise Knock Knock to start with some solid keyword research. Maybe they’ve already done some research. Which words do they want to be found for? After that, they should start creating some real quality content. I’d love to read blog posts about the origin, benefits or appliance of their products. They do have nice product reviews written by their audience, perhaps these reviews could serve as a starting point for a blog post.

KnockKnock sells products that are quite witty. I’m sure their blog could be entertaining too. Apart from a great SEO strategy, an entertaining blog would also be a kickass marketing strategy!”

After showing the draft of this post to KnockKnock they got back to me telling that they already have a blog! So I had rework my advice a bit… I started with checking out their blog first, where they write about the origin and creators of the products, the use of the products and more fun stuff. Their blog post are very original and entertaining! They also post quite regularly, a couple of times a month.

So now, my main advice is: make your blog more visible on your site! I noticed that we can easily get from your blog to your shop, but the other way around is a lot harder (or perhaps impossible?). I’d suggest to just add the blog in the top navigation of your site. That way, visitors can easily read more about your products, creators and all the nice things you do, apart from creating awesome products!

Read more: ‘5 tips to find inspiration for your blog’ »

Site structure

In case you would be starting a blog from scratch that would be quite hard. On the other hand, if you’re starting a blog, you do have the chance to create an ideal structure for it. Think about the topics you’d like to blog about. These could be the same as the product categories of your online shop, but it also could be different categories. Write a few long, really awesome, articles on each of these categories. These articles will be your cornerstone pages. Make sure to write lots of blog posts about similar topics (but all slightly different and more niche/long tail). And link from all of these articles to your most important cornerstone article. If you start your blog from scratch, make sure to structure it in an excellent way! Read more about this in our ultimate guide to site structure.

Conclusion

If you have an online shop that’s focused on an awesome niche like Knock Knock, your SEO will benefit most from a solid content strategy. Writing lots of texts, articles, posts will have an effect on your rankings. Besides that, it’ll be a great way of marketing your stuff. Combine your blog with an awesome social media strategy and you’ll increase both your rankings and sales!

Keep reading: ‘10 tips for an awesome and SEO friendly blog post’ »

If you own an eCommerce site, you might wonder how to optimize your category pages and your product pages. Could you have the same content on your category page and your product pages? If you have the same content on multiple pages of your website, would Google know what to rank first? Or would it cause duplicate content issues? This Ask Yoast is about the optimization of category and product pages of your online shop. Hear what I have to say about this!

Jeroen Custers from Maastricht, the Netherlands, has emailed us, asking:

“My product pages and category pages have 99% the same description, except for the color. Although the category page gets all the links, one product page ranks. Does Google see my pages as duplicate content?”

Check out the video or read the answer below!

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Duplicate content on your shop?

Check out the video or read the answer below!

The answer is simple: Yes. So what should you do is optimize your category page for the product. And only optimize the sub pages, the product pages for the individual product colors, and then make sure that the category page gets all the links for that product. So you should improve your internal linking structure so that when you mention the product, you link to the category page and not to the specific color page underneath that.

If you improve that category structure in the right way, then that should fix it. If it doesn’t, then noindex the product pages and “canonical” all of them back to the category, so that Google really knows that the category is the main thing. That’s what you want people to land on. Most people want to see that you have more than one option.

If they search for the specific product and you do not noindex it, so if you choose for the first option, then Google should send them to the right page. So try that first. If that doesn’t work, noindex as product page and then “canonicalize” them back to the category.

Good luck!

Ask Yoast

In the series Ask Yoast we answer SEO questions from followers. Need help with SEO? Let us help you out! Send your question to ask@yoast.com.

Read more: ‘Crafting the perfect shop category page’ »

Writing is hard. Writing for the search engines is even harder. What about writing for the search engines and writing for sales simultaneously? Is that even doable? Because, in the end, we want to write copy that’ll rank in the search engines AND convince people to either buy your stuff, contact you, subscribe to your newsletter or to return to your website. In this post, I’ll share some of my recent discoveries in the field of sales copywriting. Also, I’ll show you that copywriting for sales and SEO is perfectly compatible (and not even that hard).

Sales copywriting

A few months ago, I followed a workshop by Amy Harrison. She is a sales copywriting specialist. At first, I was a little skeptic. I am a writer, I know about writing, what were the chances I would hear something new? I was totally blown away with Amy’s story, though.

Having a sales perspective on a text is very useful. I write a lot of blog posts, I like doing research, but I do not particularly enjoy writing marketing texts or sales copy. But of course, this is important too. That’s what actually pays the bills. But more importantly (at least for SEO addicts like me), a sales perspective is a very useful SEO strategy.

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What does your audience need?

Sales copy should be addressing the needs of the audience. What problem (that your audience encounters) does your product solve? In Yoast’s case: our audience will want more traffic to their site, higher rankings in Google, perhaps more sales. The problem our audience has is that they do not have as many visitors as they would like to have on their website. They’re not outranking their competition yet. These problems should be addressed directly in your sales copy. On Yoast.com, however, our sales copy was (and for a large part still is; we have so many high priority projects to focus on) largely product driven. In most of our copy we just used to list the features of our products.

We actually rewrote parts of the sales copy on Yoast.com, trying to really keep the audience and their problems in mind (and focus less on our products and what features are in it). Writing in a such a way – with room for the problems your audience encounters – actually is a very good SEO strategy. In your text, you’ll be focusing on the problems your audience has. Most likely, these problems will be what they’re searching for when they start their search for a solution. Thinking about the problems your product or service will solve, will result in good sales copy as well as in SEO-friendly copy.

Use words that appeal to your audience

In our ‘old’ product-focused sales copy, we tend to use the word ‘optimize’ very often. We like it. Optimizing could be so many things, though. Optimizing for the search engines, optimizing for readability, optimizing the UX of your website, optimizing the images on your site. Is the word optimizing really appealing to our audience? Is that the word they would use? Could we be more specific? What do we actually mean by optimizing? By optimizing for search engines, we actually mean ‘ranking in Google’, by ‘optimizing for readability’, we mean ‘writing a text that people would want to read.’ Perhaps we should use these phrases instead of optimizing?

Sometimes the words you’re using, aren’t the words that your audience is using to define their problems. If that’s the case, your words won’t be appealing to your audience, they’ll not recognize their problems in your sales copy. The text will be less convincing to your users, than if you write a text with words people can relate too. In addition to that, a text with words that are not used by your audience, won’t get much traffic. But, a text with words your audience actually uses, will definitely result in more traffic.

Get to know your audience

In order to write either sales copy or SEO-friendly copy, you should get to know your audience. You have to find out which words they’re using, how they describe their problems, how they begin their quest in Google. Talking to them in person or online could be a great way to start. If you’re using reviews or testimonials, these could be a really helpful source too. What words do your most satisfied customers use to describe their experience with your product, service or website? What things, elements or features of your product did they like the most? These words, these things, should definitely be included in your copy.

Conclusion

If you want to know more about writing awesome sales copy, you should definitely check out Amy’s website. I’m a huge fan of hers, even though she made a really weird choice for an SEO plugin. You should definitely check out her blog to learn more about sales copywriting!

Read more: ‘SEO copywriting: the ultimate guide’ »

If you have a big eCommerce site with lots of products, layered navigation can help your users to narrow down their search results. Layered or faceted navigation is an advanced way of filtering by providing groups of filters for (many) product attributes. In this filtering process, you might create a lot of URLs though, because the user will be able to filter and thereby group items in many ways, and those groups will all be available on separate URLs. So what should you do with all these URLs? Do you want Google to crawl them all?

In this Ask Yoast, we’ll answer a question from Daniel Jacobsen:

“Should I nofollow layered navigation links? And if so, why? Are there any disadvantages of this?”

Check out the video or read the answer below!

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Layered navigation links

Read this transcript to learn how to deal with layered or faceted navigation links:

“The question is: “Why would you want to do that?” If you have too many URLs, so if you have a layered or a faceted navigation that has far too many options -creating billions of different types of URLs for Google to crawl – then probably yes. At the same time you need to ask yourself: “Why does my navigation work that way?” And, “Can we make it any different?” But in a lot of eCommerce systems that’s very hard. So in those cases adding a nofollow to those links, does actually help to prevent Google from indexing each and every one of the versions of your site.

I’ve worked on a couple of sites with faceted navigation that had over a billion variations in URLs, even though they only had like 10,000 products. If that’s the sort of problem you have, then yes, you need to nofollow them and maybe you even need to use your robots.txt file to exclude some of those variants. So specific stuff that you don’t want indexed, for instance, if you don’t want color indexed, you could do a robots.txt line that says: “Disallow for everything that has color in the URL”. At that point you strip down what Google crawls and what it thinks is important. The problem with that is, that if Google has links pointing at that version from somewhere else, those links don’t count for your site’s ranking either.

So it’s a bit of a quid pro quo, where you have to think about what is the best thing to do. It’s a tough decision. I really would suggest getting an experienced technical SEO to look at your site if it really is a problem, because it’s not a simple cut-and-paste solution that works the same for every site.

Good luck!”

Ask Yoast

In the series Ask Yoast we answer SEO questions from followers! Need help with SEO? Let us help you out! Send your question to ask@yoast.com.

Read more: ‘Internal search for online shops: an essential asset’ »

Once in a while, every company needs to take a closer look at the state of its marketing. Are you still sending the right message to your customer? Do you still target the same customers? And, in what way did these customers change? In this article, we’ll address a number of things every website owner needs to ask him or herself every now and then!

Let our SEO experts analyze and optimize your site: Get Yoast SEO Care! »

Yoast SEO Care€ 199 - Buy now » Info

Do as Amy says

Recently, we visited Conversion Hotel, an excellent event about (yes) conversion. One of the speakers whose story we liked best, was Amy Harrison. Amy talked about conversion copywriting and stated that when you lose customer focus, you’ll end up writing product focused copy or just using best practices from your industry. That won’t make you stand out from your competitors, and even worse: it won’t let you connect to your customers.

Amy talked about distinguishing yourself from your competitors. Don’t use terms like ‘high quality’ or ‘easy to use’. Amy calls these ‘umbrella terms’, as everyone in the industry is using these and it really doesn’t say anything about the product. You should focus on the gap between what you know, what you say and what the customer thinks that it means. Close that gap. Write about that to sell your product.

Closing the gap to your customer

If you want to know what your customer is looking for in your product, there are a number of ways to find out. They all come down to one thing: ask them.

Customer Survey

Especially when you have a larger user base, you can easily send out a survey every now and then. Literally ask the customer what could be improved, what they liked and, for instance, why a product did not meet their expectations.

One of the things we found, when asking our site review customers about expectations and ways to improve our product, is that many customers would really like regular guidance. Instead of just a one time report. After some thinking and shaping, that resulted in our new service: Yoast SEO Care. In Yoast SEO Care, we touch base with customers on a monthly or quarterly basis on what needs to be improved on their website to rank better or get more traffic.

For us, this is an ongoing process. Our products come with support, and our customers like to share their expectations and feature requests. Obviously, you could guide them in this by sending them a survey. That could be done every six months, or, for instance, six weeks after purchasing a product. It all depends on your need for input and the variety of customers you serve.

Questions on your site

Another way to get an idea of what your customers are looking for is, for instance, an exit-intent question. I deliberately say “question” (singular), as I wouldn’t bug the leaving visitor with a lengthy questionnaire. Just ask “did you find what you were looking for, and if not: what were you looking for?” or something similar. If you’re serious about UX, you know/use Hotjar. They actually have something similar baked in their product. The description says it all:

Ask your active users and customers WHAT made them choose you and WHAT made them nearly abandon your site. Discover WHO they really are and HOW to improve your site and Organization.

Note that Hotjar allows you to add a large survey, but why not limit that to one question, right? It’ll give you some nice, personal insights about what people are looking for on your website, just by asking!

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Yoast: Github feature requests

Now if you are a software development agency like we are, working in an open source environment, you probably have your code on (some platform like) Github. On that platform, you collect possible bugs and patches. In addition, it provides an excellent platform to collect feature requests.

We encourage users to use Github and not just send us random tweets with feature requests :) Feature requests on Github equal surveys on your website in the way that these are all things your user wants or expects your product to do. Sometimes feature requests can be handled quickly, when a feature is already there but just not found by your customer. Sometimes they end up on a pile of user/installation specific feature requests – you can’t win ’em all. But if a feature is requested by enough users, you probably are inclined to add it as a future feature to your roadmap.

These feature requests not only show what customers want, they also teach you a lot about how they use your products. And that, in return, will tell you more about their personal motivation to use your product. Which you can use in your product descriptions and marketing. Circle closed.

Read more: ‘Creating loyal customers’ »